At Tashop, we strive to ensure that every purchase brings comfort and satisfaction to your home. However, if you’re not completely satisfied with your order, we’re here to help with our straightforward return and refund process.

Returns

  • Eligibility for Returns:
    You have 30 days from the date of purchase to return any item. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

  • Non-returnable Items:
    Certain items cannot be returned, including:

    • Gift cards
    • Downloadable software products
    • Some health and personal care items

  • Return Process:
    To start a return, please contact our customer service team at info@tashopi.com
    +1 786 62 81 640

  • Provide your order number and details of the item you wish to return. We will guide you through the next steps and provide you with a return shipping label if applicable.

Refunds

  • Refund Processing:
    Once your return is received and inspected, we will notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

  • Late or Missing Refunds:
    If you haven’t received your refund within the given timeframe, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at info@tashopi.com
    +1 786 62 81 640

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at
info@tashopi.com
+1 786 62 81 640 and we’ll arrange for the exchange.

Return Shipping

You will be responsible for paying the return shipping costs unless the return is due to a mistake on our part (e.g., incorrect or damaged item). Shipping costs are non-refundable.

If you are shipping an item over $200, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Contact Us

If you have any questions about our refund and return policy, feel free to reach out at

111 NE 1ST STREET 8TH FLOOR, #8573 MIAMI
info@tashopi.com
+1 786 62 81 640